Primary Responsibilities:

• Responsible for one-on-one telephone inbound calls, in-person or web chat counseling sessions with potential clients assessing the client’s financial situations.  Following up with clients as needed to complete the recommended action plan

• Provide personal attention to each client and act professionally and responsibly, while maintaining and/or exceeding monthly performance goals

• Develop individually tailored Debt Management Programs (DMP) to assist clients in repaying debt as needed

• Motivate clients to take the actions necessary to resolve their financial problems

• Stay abreast of current economic conditions and legislation and maintain an ongoing analysis of the impact of such developments on clients

• May be responsible for assessing the client’s credit score information while providing a personalized action plan

• Represent MMI professionally and effectively to all constituents through participation in professional development programs and through the certification process

• Explain features of service to new and existing clients

• Explain the benefits of our debt management program

• Re-counsel clients as needed

• Acquire and maintain certification through NFCC within 12 months of employment

• Acquire and maintain FCRA certification

• Support and comply with company policies and procedures

• Provide clients with appropriate referrals to other assistance organizations

• Sit for long periods of time

• Accomplishes other tasks as assigned

Education and Experience:

• High school degree or GED

• Minimum of 2 years experience in working in a call center environment (when applicable) dealing with customers on an individual basis via telephone.  Negotiating with others to achieve results and developing solutions/alternatives to solve problems

• Background in sales, finance, consumer credit or a counseling-related field, education.  A degree is preferred, however, 3-5 years of related job experience is acceptable in lieu of a degree

• Proficiency in conflict resolution

Key Competencies Required:

• Detail and results oriented, systems operations and processes knowledge, high energy level, ability to make daily service decisions, proficiency in conflict resolutions

• Team oriented with the ability to listen, facilitate and mediate

• Demonstrated ability to manage priorities and high volume workload

• Proficiency in the use of PC Windows environment

• High accuracy in data entry

• A creative problem solver who can balance client needs with creditor requirements

• Thinks long term as it related to the position and overall MMI mission and goals

• Open-minded and approachable attitude, able to work with diverse personalities and intellectual levels

• Must possess outstanding sales skills and fundamentals

• A skillful negotiator and facilitator who can assist clients with achieving their goals

• Excellent written and oral communication skills

• Positive in his/her approach, non-judgmental, flexible, consistent and able to work well under pressure

• Self-motivated and has the ability to motivate others

• Enjoys the challenges of a changing environment and diverse client needs and wants

• Willing to accept new challenges and opportunities as a key to personal and professional growth and continued success

MMI Benefits:

• Comprehensive medical, dental, vision, life insurance, short-term & long-term disability plans
• 401(k) Retirement Plan with generous company match
• Paid Vacation, Sick & Personal Time
• Paid Holidays
• Business Casual Dress

Salary offers are commensurate with experience.