RESPONSIBILITIES:

Credit and Collections department currently has an exciting opportunity available for an individual interested in learning a different side of the Credit and Collections function.  C&C Representatives do not spend their days making collection calls and tracking down delinquent customers.  Rather, they provide direct support to Customer Service Centers by processing payments for all doubtful customers, coordinating with our third-party collection agencies, and by negotiating settlements.  We are seeking analytical candidates with strong negotiation skills to join this fast-paced and dynamic team.

DUTIES:

• Evaluating disputes to agencies by working with CSC staff and reviewing documentation to determine the validity of disputed charges


• Applying payments and notifying agencies regarding direct payments


• Using sound judgment and departmental best-practice guidelines in response to CSC inquiries and problems, and to assist CSCs with doubtful/undoubtful procedures


• Evaluating companies’ credit eligibility through Dun and Bradstreet


• Handling collections for National Accounts


• Preparing month-end reports showing collection activity of individual agencies and in-house collections


• Preparing all departmental journal entries and department check requests for customer refunds

SKILLS:

• HS Diploma or equivalent


• Well organized with excellent Customer Service skills


• Superb written and interpersonal communication skills


• Strong computer skills and the ability to learn our various software systems


• Good with numbers and highly detail oriented


• Bankruptcy experience