Create medical supply solutions so well thought out, they give our customers time to focus on what matters - their patients.

At McKesson Medical-Surgical, you have the power to integrate customized supply management solutions that enable healthcare professionals to deliver exceptional care. Solutions that optimize supply purchasing and materials management. Giving doctors more time to manage lives, instead of supplies. Join our supportive, collaborative team and make a real difference in your future. That's the power to build your future.

Position Description

Primarily responsible for interfacing with customers after the sale. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests ¿ related to credit and AR are handled appropriately and in a timely manner. This position as the authority to substantially affect the relationship between the company and a customer from a financial standpoint. This position works directly with the customer, traveling to customer sites as appropriate, to help our customers achieve credit services desired while minimizing balance sheet risk and operations expenses. Additionally, will serve as an AR representative and liaison to the internal sales teams, sales administrators and management to foster internal business partnership. Related duties may include but not be limited to senior management presentations, participation in sales / credit conferences, conducting needs assessments and collaborating on key customer inquiries and research.



Responsible for interfacing with customers prior to and/or after sale. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Pre-sale: Analysis of customer inquiries to determine appropriate product literature and pricing schedules; influencing production and shipping schedules; recommending price changes based on company/customer relationship; recognizing new business opportunities. Post-sale: Resolving production scheduling, shipping or invoicing problems; determining validity of warranty claims and scheduling repair resources; changing production and shipping schedules; and recognizing add-on business opportunities.

Minimum Requirements

8+ years customer service /credit experience; Strong interpersonal, team work and collaborative skills. Strong verbal and written communication skills. Proven negotiation skills. Ability to assess issues and work collaboratively towards positive outcomes. Good project management skills, thorough knowledge of credit policies, practices and systems. Demonstrated leaderships / project management skills to conduct needs assessments and prioritize the needs of multiple projects in a fast paced environment. Working knowledge of computer hardware, PC Windows and Microsoft Office, Professional. Strong interpersonal and communication skills. 50% travel.

Education

4-year degree or equivalent experience in customer support

Company Statement

McKesson offers a competitive compensation and benefits package.



McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care. It's you and McKesson - empowering healthcare. Visit www.mckesson.com/careers for more information.



As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare.

Agency Statement

No agencies please.