- Job Title:
- Cust Sales & Serv Cntr Rep
- Location:
- ROSEMOUNT 55068
- Job Status/Type:
- Full Time, Employee
- Career Level:
- Entry Level
- Reference Code:
- 7300

| Watch the Value of Everyone Length: 2:42 min |
OCCUPATION:Retail/Counter Sales and Cashier
POSITION OVERVIEW:
Job Summary Perform customer support services under general supervision. Interact with the public to assist in resolving billing and service concerns. Promote Charter products and services.. Essential Functions of the position Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork. Create a positive end-to-end customer experience by demonstrating the Good Neighbor Values of being helpful, cooperative, trustworthy, responsive and resourceful. Provide customer support for service questions regarding Charter products and services; Interaction with the customer will be primarily face-to-face but may also include receiving and placing telephone calls to customers. Customer interaction will be for the purposes of discussing billing questions and service concerns; resolving non- payment of bills; assessing customer needs and promoting Charter products and services to existing and new customers with tact and courtesy Respond to the customer by performing troubleshooting and diagnosing service complaints Place new installation orders, service orders for disconnects and service changes generated from the customer; schedule appointments accordingly; prepare associated paperwork for work orders; process special requests for services (i.e., pay-per-view); input orders into computer system Responsible for researching customer complaints and processing billing adjustments by entering credits or other adjustments into the computer records for the customer's account Perform customer counter functions including receiving cash and hand delivered payments from customers and entering payments into the billing system Track, issue and receive cable and telecommunications equipment Process daily payments and balance cash drawer Provide customer support for service complaints; answer questions regarding services and products; promote Charter products and services to new or existing customers Actively engage in training through Charter University and other training programs Perform other duties as may be requested by supervisor Preferred Qualifications Ability to lift up to 25 lbs. Ability to prioritize and organize effectively Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Ability to use 10-key adding machine Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing systems) Ability to use professional presentation skills Ability to use, handle, and manipulate objects such as paper, pencils, keyboards, and mouse Ability to work independently Ability to work while seated or standing for prolonged periods of time Knowledge and ability to use the following office equipment: computer, telephone, copier, fax, calculator, and stapler Knowledge of all functions and related tasks in the area of customer relations Knowledge of cable television and telecommunications products and services Knowledge of office procedures Vision ability: close vision, peripheral vision, and ability to adjust focus Education High School Diploma or equivalent Related Work Experience Customer Service experience Certifications and/or Licenses Meet customer service training or equivalent certification requirements Working Conditions Office environment Exposure to moderate noise level


