Description
PolyOne Corporation a premier provider of specialized polymer materials, services and Solutions Company with sales of over $2 billion. We offer a competitive salary, incentive and benefit plan. Benefits include medical, dental, vision, life insurance, disability, spending accounts and 401(k). For more information about PolyOne visit www.polyone.com.
GENERAL SUMMARY:
Customer relations position responsible for responding to PolyOne’s customer requests, concerns, suggestions and complaints, mainly by telephone. Majority of contacts are customers, although there is frequent contact with a supervisor to obtain advice or additional authority to resolve issues. Occasional contact may occur with Sales staff, Logistics or outside vendors for coordinating related activities and information.
Must thoroughly understand and weigh customer requests and choose the proper course of action. Work is performed under moderate supervision and reviewed periodically.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provides independent, courteous problem-solving services by timely, accurately and effectively resolving (directly or indirectly) or appropriately referring customer concerns in accordance with company policies and procedures.
- Accurately and fully records customer requests, concerns, suggestions and complaints. Order entry.
- Establishes and maintains customer relationships through courteous and efficient servicing of customer requests. Ensures PolyOne lives up to its original commitment to the customer.
- Must maintain courteous, professional and effective working relationships with clients, vendors and/or any other representatives of external organizations.
- Receives training on products and in establishing positive communications with annoyed or upset customers. Resolves simple pricing/invoicing/credit/payment/shipping discrepancies for customers.
- Checks with supervisor about any question, problem or complaint that can not be amicably resolved with a customer or co-worker.
- Responsible for gathering information from internal experts about product capabilities relative to customer needs. Timely and accurate administration of orders, complaints, returns and credits. Partner with internal customers (i.e. Sellers/Logistics/Product Supply Reps) to fulfill customer’s requests/resolve customer’s issues.
- Must communicate information and state problems or challenges to be resolved in a clear, concise, courteous, nondiscriminatory and professional manner, and be able to provide clarification, as necessary. Must be able to apply problem-solving skills to identify the problem/issue, determine the best means within PolyOne’s practices to find a solution, or determine the appropriate team-members in the organization to resolve the customer’s concerns.
- Must be sufficiently adaptable to accept and perform in a timely and effective manner work assignments that are outside the normal (day-to-day) routine.
- Follows company policies and procedures. Ensures orders are priced accurately & promptly upon shipment. Ensure that the customer understands PolyOne’s business practices.
- Maintains positive and proper business relations with customers
- Maintains appropriate level of confidentiality with regard to customer and company matters.
- Must work the hours and/or shift assigned, and begin and end work on time.
- Must meet attendance requirements.
- Must be punctual and timely in meeting all requirements of performance, including but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled Work breaks, where applicable.
- Performs related duties as assigned.
Required Education:
Knowledge, Skills & Abilities:
- Skilled in written, verbal and electronic communication skills, organization, pro active, Customer Service driven, planning, reporting, attention to detail, data entry skills, and multi-tasking.
- Problem-solving skills
- Ability to accurately compare and verify information.
- Ability to establish and maintain effective working relationships with the supervisor, co-workers and customers.
- Ability to receive guidance and supervision, follow work rules, and meet guidelines.
- Ability to use telephone and other traditional office equipment.
- Ability to use a personal computer with a good-working knowledge of MS Office products & e-mail.
- Must possess excellent communication skills and exchange information with others clearly and concisely; ability to present ideas, facts and some technical information.
- Mastery of basic arithmetic operations, including fractions and percentages.
Required Length & Type of Experience:
- 3-5 years of Customer Account Representative experience with significant exposure to assisting client
Core Competencies
-Principled
-Achieving Results with a Sense of Urgency
-Adaptability
-Interpersonal Skills
-Problem Solving Skills
-Continuous Improvement & Process Focus
To submit your Resume and Salary history you must apply to http://careers.polyone.com
No phone calls please.
PolyOne Corporation is an EEO employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability or Vietnam veteran status.
