About Us

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual revenues of $10.5 billion, we have more than 34,000 employees and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike.

All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer.

If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific.

Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer.

Job Description

Customer Account Specialist

Job Description

 

Job Title:  Site Specialist

Reports To:  Site Supervisor

Group/Division:  CCG

Career Band:  II

Location:  Minneapolis, MN

No. of Direct Reports:  0

Day/Shift:  Full Time

FLSA Status:  Non-Exempt                              

 

 

Position Summary:

Provides dedicated service at customer’s facility which may include order entry, order management, stockroom services or material handling.  Serves as a liaison between Fisher and the customer.  Establishes and fosters positive customer relationships.

 

Minimum Requirements/Qualifications:

REQUIRED LEVEL OF EDUCATION:	HS diploma or equivalent	REQUIRED AREA OF STUDY / MAJOR:	Academic
REQUIRED LICENSURE/CERTIFICATION:  None
REQUIRED LEVEL OF EXPRIENCE:	1-5 years customer service	REQUIRED AREA OF EXPERIENCE:		PC Knowledge, window based,  MS Office
Or an equivalent combination of education, experience, and/or licensure/certification.
PREFERRED EDUCATION AND EXPERIENCE:  BS/BA Degree

 

 

Non-Negotiable Hiring Criteria:

 

1.     Independently makes decisions and utilizes available resources to meet customer requirements, which includes proficiency in Fisher Scientific mainframe systems, Fisher Scientific procedures, customer procedures., stockroom and material handling. 

2.     Displays a high level of confidentiality for both customer and Fisher.

3.     Analyzes/maintains/reconciles various customer and Fisher reports to ensure customer and Fisher requirements are met.

4.     Communicates with direct supervisor any customer issues or potential problems. 

5.     Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.

6.     Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times

7.     Attends required training sessions.

8.     Participates in projects and performs other duties as assigned.

 

 

Education: High School/GED
Job Level: Experienced