PSC Info Group is seeking a highly motivated, result driven Customer Account Specialist to coordinate all activities associated with the retention of existing clients.  

Headquartered in Valley Forge, Pa., with additional processing facilities in Reno, Nev., PSC Info Group (www.pscinfogroup.com ) is a leader in data management, printing and mailing technology and online solutions that facilitate billing, collection letter and other time-sensitive communications. With more than 25 years of experience, PSC Info Group delivers effective, customized solutions for healthcare, accounts receivable management, financial services, communications, insurance and government sectors.  PSC Info Group helps clients effectively manage their document and information needs by combining unsurpassed industry experience with the latest technology.

Essential Functions:

Responds to phone calls, voice mail and e-mail messages from customers in a timely manner.

Assists customers with order planning and completes the internal and external order placement processes.

Provides follow-up to customers on the status of orders and assists in troubleshooting issues/problems.

Acts as production coordinator with various internal Departments and the customers to ensure timely order completion.

Documents and maintains materials proofs and secures customers’ sign-off for final draft of materials. 

Proofs customers’ requests for accuracy and compliance with customer specifications.

Assists Sales staff in meeting customers’ needs and requirements by providing ongoing communication regarding the status of accounts.

Assures that customers’ requests and specifications are confirmed with customers for accuracy and understood by all appropriate internal staff resources.

            Performs other duties and responsibilities as requested.

SKILLS AND ABILITIES:  

Demonstrated ability to effectively interact with individuals and groups both within and external to the company to achieve desired results.

Comfortable organizing and conducting meetings with upper management and clients

Demonstrated ability to analyze an issue/problem and make recommendations for an effective and efficient resolution.

            Strong attention to detail and proofreading skills. 

            Ability to work independently and in a team environment

            Excellent interpersonal skills.

            Excellent verbal and written communication skills. 

            Ability to organize and multi-task job responsibilities effectively.

Proven commitment to providing excellent customer service within all dimensions of the job duties on a consistent basis.

Demonstrated ability to work in an MS Office environment.  Proven ability to work extensively with Access, Excel, Word and Outlook

            Ability to learn quickly and retain knowledge to apply to new situations.

            3-5 years of customer service or account management required

            4 year degree preferred

            Experience with direct mail or the printing process a plus.

EDUCATION AND EXPERIENCE: 

College Degree with a major in Business Administration and/or an equivalent combination and education and experience that has included a minimum of three (3) years of customer service support experience in a similar role.

Please submit a cover letter and resume including salary requirement.

PSC offers a competitive salary and benefits package.

At this time we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please!

EOE