Brief Description
Primary CustomerCare contact for customers and Account Executives. Process sales orders, inquiries, and resolve customer product or service issues. Provide a seamless customer experience through expertise, ownership, accountability, and responsiveness.
Key Accountabilities
Key Accountabilities
· Work Hours are 10:30 AM – 7:00 PM, Monday - Friday
· Answer inbound phone calls. Receive, process, and follow-up on customer orders and order changes to include quotations, pricing, availability, order follow-up, and confirmation of shipment dates.
· Communicate via electronic system and phone with Business Unit and warehouse staff regarding order status, scheduled shipment dates or other customer related inquiries as required. Effectively communicate details to the customer and to field sales.
· Verify customer credit status with Credit/Collections department and complete necessary paperwork to issue credit or debit.
· Responsible for issuing requests on returned product. This includes initiating the return process through final resolution.
· Provide full support to Account Executives and notifies Account Executives with issues based on customer interactions.
· Proactively communicate key issues with customers.
· Maintain knowledge of business terms and conditions, including INCOTERMS and banking.
Job Requirements
· Previous customer service experience preferred.
· Demonstrated proficiency in keyboarding skills, Windows operating systems, and Microsoft applications.
· Demonstrated mechanical or technical aptitude.
· Fluency in a foreign language may be required.
High School diploma required. College degree or equivalent work experience preferred.
Desirable Experience, Capabilities and Success Factors
- The qualified candidate will also have demonstrated ability to meet aggressive deadlines and work with a minimal amount of supervision.
- Strong project management skills
- Excellent communication/interpersonal skills
- Exceptional interpersonal and communication skills
- Ability to work in a highly dynamic team and fast-paced environment with continuous challenges.
- Team orientation with the ability to influence others.
- Ability to lead and develop employees.
- Strong communication and employee relations skills.
- Ability to move up to position of increasing accountability within the organization
Rewards
· Competitive Base Salary
· Matching 401(k) contribution
Exceptional Benefits
· Medical Insurance
· Dental Insurance
· Vision Insurance
· Short-Term Disability Insurance
· Long-Term Disability Insurance
· Accidental Death and Dismemberment Insurance
· Life Insurance
· Flexible Spending Accounts (Medical and Dependent Care)
· Educational Reimbursement
· Matching Gift Program
The Company
Rexnord Industries, LLC is a +$1.8 billion multi-industry manufacturer and marketer of highly engineered mechanical power transmission components and commercial water management products. The Power Transmission Group operates under the “Rexnord” name, and the Water Management Group operates under the “Zurn” name. Rexnord’s culture welcomes professionals who can lead and produce results, who are motivated by stretch objectives, and who will embrace a business environment which is driven to continuously improve.
