Job Description:

As a Bank of America Collector you would be responsible for assisting Bank of America Credit Card and/or Consumer loan customers who are experiencing financial stress. As an entry level associate, you will be working with our customers in making the appropriate payment arrangements to assist their current financial needs. The Collector will make outward contact attempts to customers who are delinquent on their payments to educate them on their account terms, secure payment and determine the reason for their delinquency on their consumer loans. The Collector will progress through various delinquency stages and work with customers that are extremely behind on their payments, negotiate full balance repayment and promote repayment programs or settlement plans. As a Collector you will manage an established book of accounts using an automated collections system and/or autodialing system.









INCENTIVE: Incentive plans are based on performance. Hours: Monday-Friday 9:00a-6p with 2 early days a week, plus two Saturdays a month (Sat shift is 4 hr)








Company:






Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. The company provides unmatched convenience in the United States, serving more than 38 million consumer and small business relationships with more than 5,800 retail banking offices, more than 16,700 ATMs and award-winning online banking with more than 14 million active users. Bank of America is the No. 1 overall Small Business Administration (SBA) lender in the United States and the No. 1 SBA lender to minority-owned small businesses. Bank of America had over $74 billion in revenues and $21 billion in net income at December 31, 2006. Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange. For more information, please go to www.bankofamerica.com .





Card Services manages nearly $190 billion in consumer loans and is the largest credit card issuer in the United States with a significant presence in international markets. Headquartered in Wilmington, Delaware, Card Services has operations throughout the United States and in Canada, Ireland, Spain, and the United Kingdom. The business was formed from the early 2006 merger of Bank of America Card Services and MBNA and is the recognized leader in affinity marketing, or selling to people with a strong common interest. Card Services' products are endorsed by more than 5,000 organizations and financial institutions. We also sell our products through Bank of America's leading distribution network.

Required Skills: "Must" have these skills to be minimally qualified.

• Strong negotiation skills


• Excellent oral and written communication skills


• Excellent organizational skills


• Ability to multi-task


• Must be able to work in teams


• Self-motivated and results-oriented