Thank you for your interest in joining the IRT Team here in Ada. The Customer Service Representative position at Interactive Response Technologies provides inbound support for a Fortune 500 Cellular Phone Company.

IRT has been in Ada since 2005 and understands that each of our employees contributes to the continuous growth and success of our company.  We are a highly motivated team with a fun and exciting, yet professional atmosphere. We provide our employees with the opportunities and tools they need to successfully grow their careers through continuous training and development programs. IRT is committed to enriching the lives of our employees and in making a difference in the Ada community!

We currently have full-time and part-time positions available. We are open 7-days a week from 5:00am – 3:00am, offer flexible schedules and paid training. Once you join our team, you’ll have the opportunity to earn up to $12.00hr plus a quarterly tenure bonus.

Please consider this a personal invitation to visit with me at your earliest convenience to learn about IRT and how we can assist you in driving toward your career goals. We are offering on-the-spot interviews Monday through Friday from 8:30am – 4:00pm.

We are located at:

3700 IRT Drive (off of Kerr Lab road)

Ada, OK 74820

Once again, thank you for your interest in IRT and I look forward to meeting you!

Warmest Regards,

Loritha Scott

IRT Recruiter

Direct #: 580-272-5949

Email: lscott@callcenter.com

 CUSTOMER CARE REPRESENTATIVE

Job Purpose:

Serves customers by providing product and service information; resolving product and service problems.

Duties:

* Attracts potential customers by answering product and service questions; suggesting information about other products and services.

* Opens customer accounts by recording account information.

* Maintains customer records by updating account information.

* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

* Maintains financial accounts by processing customer adjustments.

* Recommends potential products or services to management by collecting customer information and analyzing customer needs.

* Prepares product or service reports by collecting and analyzing customer information.

* Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

In order to qualify for employment, you must be at least 18 years of age, have a High School Diploma or GED and have a clean criminal background.

Please come in to apply in person Monday though Friday 8:30am to 4:30pm

3700 IRT Drive (From HWY 3, take the Kerr Lab exit)

Ada, OK 74820

For information and directions, feel free to contact our 24 hour JOB HOTLINE (580) 272-5969.