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Customer Care Operations Lead ...


Job Summary

Cerritos, CA
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Customer Care Operations Lead - Cerritos, CA - #PS4138

About the Job


Your Talent. Our Vision. At CareMore, a proud member of the Anthem, Inc. family of companies specializing in providing senior Americans a complete and pro-active health care experience, it's a powerful combination. It's the foundation upon which we're creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve.

Location: Cerritos, CA

CareMore Operations Lead/Customer Care Operations Lead

Responsible for the assisting the member services representatives in daily operations and meeting service level expectations. Primary duties may include, but are not limited to:

  • Defines and monitors performance and productivity standards in place to service provider network and its enrolled population.
  • Ensures that all membership services representatives answer incoming phone calls within the goal marks set.
  • Assists representatives with escalated member calls.
  • Serves as a resource for the representatives.
  • Assists in the development of department programs.
  • Manages month-end process and reporting.


Requires a high school diploma or GED; 3+ years of experience in customer service, including 2 years of data entry or general office experience; or any combination of education and experience, which would provide an equivalent background. AA preferred.

Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.


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