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Customer Care Rep - FUTURE OPP...

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Job Summary

Company
Anthem
Location
Denison, TX
Industries
Other/Not Classified
Job Type
Full Time
Employee
Career Level
Experienced (Non-Manager)
Job Reference Code
4298_135814

Customer Care Rep - FUTURE OPPORTUNITY - Denison, TX

About the Job

Description

Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Title - Customer Care Rep I

Work Locations & Rate of Pay - Denison, TX - $11.32

**This posting is for future hiring only.**

Successfully completed the required basic training, able to perform basic job functions with help from co-workers and managers on non-basic issues. Must pass the appropriate pre-employment test battery. Primary duties may include, but are not limited to:

Responds to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive relations and coordinates with various functions within the company to ensure requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of NGS services and contracts. Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.

Requires a HS diploma or GED; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.

 

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