ZC Sterling and its subsidiaries have served the mortgage industry for more than 30 years and the homebuilder industry for more than 55 years. ZC Sterling's philosophy of service-driven innovation is what makes us a leading provider of specialty insurance and outsourcing solutions provider for the mortgage, homebuilder and insurance industries.

Today, ZC Sterling is a part of QBE the Americas' Specialty portfolio.  QBE is one of the 25 largest insurance and reinsurance groups in the world and maintains offices in 45 countries.  ZC Sterling's industry-recognized serviced are provided by more than 1200 employees from offices across the country in Atlanta, Georgia; Irvine, California; West Hills, California; Raleigh, North Carolina; Jacksonville, Florida; Harlan, Iowa; Lincoln, Nebraska; Taos, New Mexico; Dallas, TX.

Job Description:  Responsible for data entry and report creation and generation.  Utilizes and analyzes call volume forecasting and creates customer care work schedules to support the management of all clients. 

Job Functions:

• Consolidate, analyze and evaluate data in relation to established guidelines
• Enter data into various databases as directed by management
• Create and generate timely and accurate reports
• Understand and adhere to documented ZC Sterling standard business practices
• Analyze call forecasting reports and generate work schedule to accommodate call volume
• Assist with other projects and duties as assigned

• Data analysis abilities
• Proficiency with PC’s, including navigation, directories and files
• Analytical and problem solving proficiencies and experience
• Ability to operate independently to achieve objectives within established guidelines and timelines.
• Ability to prioritize effectively to complete multiple tasks and meet assigned deadlines
• Ability to work in a fast-paced and rapidly changing environment

• High school diploma or GED required
• Ability to type 5000 keystrokes per hour required
• 1+ to 3 years experience required
• Proficiency with Microsoft Office, including Outlook, Word and Excel (intermediate to advanced)

ZC Sterling is an equal opportunity employer. It is the policy of ZC Sterling that all employees and applicants for employment will be treated in all respects on the basis of their merit and qualifications and without regard to their race, color, national origin, age, disability, sexual orientation, religion, gender, military status, marital status or ancestry