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Customer Care Representative I...


Job Summary

Denver, CO
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Customer Care Representative I - Denver, CO - (Hiring for May, June, July) 0140092

About the Job


Customer Care Representative I-III:

Have a passion for helping others? Like to make a difference? Our call center truly helps our members solve problems!!

What will my day look like?

We have amazing customers and when they need help with anything - they contact you! You may assist a customer to find the right doctor for them or their family, solve a claim concern, or help them understand their benefits. Every time a customer calls with a question or concern, you guide them through.

Here's what a typical day may look like:

  • Most of your time is on the phone helping members and using computer-based resources to help retrieve information. Don't like reading off scripts? We don't either. We help you deliver excellent service to our members without needing a script.
  • You are the caring problem solver for our members
  • Maintaining a positive relationship with our members to help them with whatever challenges they are facing
  • Look at data to help advise our members on the next course of action
  • Place follow-up calls or emails routinely
  • Participate in various projects to help you grow in your career path in the fast-paced healthcare industry

What will my first year look like?

  • You'll start off with an extensive training program where you'll be provided all the information you need
  • Training includes working in the actual call center area to help you succeed right away
  • Once you leave training and join your team and manager, you will take calls that best match your skill sets
  • If you want to grow, our managers give you opportunities to increase your skill sets and take more complex calls
  • You, your team and your manager will share goals, customer feedback and metrics to help you reach all of our goals weekly
  • Our call center helps people with real healthcare challenges and you'll get the opportunity to help people after your training
  • We offer a competitive bi-weekly salary as well as an incentive plan - which if you are successful in your role, will be paid on a quarterly basis
  • We offer education reimbursement assistance and an opportunity to earn your degree through our College for America program
  • This role is truly the backbone of our organization and gives you a true opportunity for growth within a Fortune 40 company

What qualifications do I need to have?

  • Excited and passionate about helping solve problems - you don't need to have a healthcare background to apply
  • Be curious about our members needs with a sincere satisfaction in providing high level of service
  • A strong communicator with good listening and computer skills and the ability to be empathetic and helpful.
  • Easy to work with and a positive attitude toward resolving different challenges throughout the day
  • Enthusiasm to work with customers on complex issues and a desire to finding resolutions
Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.

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