Agilysys is a leading provider of innovative IT solutions to corporate and public-sector customers, with special expertise in select markets, including retail and hospitality. The company uses technology — including hardware, software and services — to help customers resolve their most complicated IT needs. The company possesses expertise in enterprise architecture and high availability, infrastructure optimization, storage and resource management, identity management and business continuity; and provides industry-specific software, services and expertise to the retail and hospitality markets. Headquartered in Cleveland, Agilysys operates extensively throughout North America, with additional sales offices in the United Kingdom and China.

Located in Middletown, NY Agilysys has an exciting opportunity for a Customer Engineer responsible for troubleshooting, testing and repairing POS systems and peripheral devices for customers while maintaining high levels of customer satisfaction.

This is a full-time permanent position with benefits.  You must live within a 30 mile radius of Middletown to be considered for this job.

Responsibilities:

• Respond to customer request for service according to established response/resolution objectives.
  
• Diagnose equipment failure using appropriate approach
  
• Repair and perform preventive maintenance on assigned equipment
  
• Reconfigure machine after repair and reload software from backup.
  
• Communicate problem resolution status to customers while
  maintaining high levels of customer satisfaction.
• Maintain / Account for parts inventory, usage, and time through established administrative procedures.
• Maintain company assets (service vehicle, tools, etc.) in good and safe working order.
• Communicate problem resolution status to supervisor, lead CE, or customer
• Provide training to other CE's as directed by Manager.
• Perform other duties as assigned. 

Requirements:

• Two year associates degree and A+ certification preferred
• Proficient PC skills for testing, troubleshooting and ticket logging
• Prior experience with POS, PC and/or printer repair
• Two years experience in Retail / Customer Facing -Engineering

• Ability to multi-task in a fast paced environment with strong attention to details.
• Must be able to use basic schematic diagrams, parts lists and service manuals.
• Must be able and willing to lift, push and pull 50 pounds.
• Excellent communication and record keeping skills.
• Excellent safety practices.

If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=834398-1789-3772  

or email resume to LKEL@Roadrunner.com