SUMMARY:
Creates, maintains and insures accurate and reliable customer account information. Interacts with customers with delinquent accounts to secure payment by performing the following duties. Handles routine interaction and assigned responsibilities with an assigned portfolio of customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES mayinclude the following. Other duties may be assigned:
- Confers with assigned customer portfolio by telephone, mail, fax and / or electronically to determine reason for overdue payment, and secure payment on a daily basis.
- Documents information about the customers account status and status of collection efforts.
- Administers credit memos to customer accounts according to defined procedures.
- Makes recommendations to turn accounts over for formal collection to Manager as needed.
- Release credit holds for shipment according to established procedures.
- Researches and resolves payment discrepancies and reconciliation of their portfolio.
- Daily reporting.
- Respond to customer disputes and provide customer support.
- Communicates actively with internal stakeholders regarding status of assigned customers account status as needed.
- Responsible for handling general inquires and return authorizations for assigned portfolio of customers
- Coverage for daily team duties.
OTHER SKILLS AND ABILITIES:
Must be computer literate, detail oriented, good communication and organizational skills, ability to operate general office equipment. Must have, email, word processing and spreadsheet experience. Must have demonstrated ability to prioritize work, work independently as needed and manage multiple responsibilities / priorities simultaneously.
Experience and Skills:
QUALIFICATIONS:
1-2 years experience in similar roles
EDUCATION:
Up to 2 years of college, BA or BS preferred
