Plasma-Therm LLC is the global technological leader for providing thin film etch and plasma deposition equipment to a number of high tech market segments and industries. These customer focused solutions are used in areas ranging from university R&D to high volume production. Throughout our over 30 year history, Plasma- Therm LLC has valued our customer relationships above all else, as proven by the numerous awards that we have won for

Plasma-Therm is currently in need of an experienced:  Customer Program Manager (CPM)

SUMMARY: Customer interface from purchase order through final acceptance and beyond. Provide timely and effective project management of assigned projects. Assist the customer in problem resolution, complainants and issues using appropriate internal and external resources.  Manage Customer Improvement Programs (CIP) as assigned.

Duties:  Some of the duties are (but not limited to):

·         Develops project plan and oversees the projects from conception and planning to implementation, including strategies, processes and resources.

·         Responsible for managing project schedule and task details by utilizing project management tools such as reports, tracking charts, checklist and project scheduling software.

·         Provides technical leadership to team members to achieve project goals.

·         Interfaces and coordinates with customers to define project objectives, provide status updates and prepare for release and deployment.

·         Identifies and resolves potential complications within the project and develops solutions for resolution.

·         Generate a system configuration that effects the customer’s performance requirements for product costing and determination of the product realization path.

QUALIFICATIONS:

·         Bachelor’s degree or equivalent in Physics, Chemistry, Mechanical, Chemical or Electrical Engineering or related field.  MBA preferred.

·         At least five years of work experience in the job offered or related field of semiconductor or capital equipment manufacturing (e.g., Plasma Etch, PECVD, or a related area.).

SKILLS AND ABILITIES:

·         Ability to communicate effectively interdepartmentally and externally with customers and vendors.

·         Teamwork spirit and quick learning capabilities.

·         Advanced Plasma-Therm Product and /or Semiconductor Equipment knowledge.

·         Requires strong skills in change management, problem solving, communication skills, customer orientation, product technology, global business perspective, personal effectiveness, project management, team skills and quality.

·         Requires knowledge of systems and software necessary to perform job function such as MS Word, Excel, PowerPoint, Visio, Project, ERP System, and CRM.

·         Ability to understand Process application.

·         Ability to interpret blueprints, drawings, schematics, technical journals and papers, and other related material.

·         Ability to develop and track project schedules.

·         Be able to demonstrate superior Customer skills.

·         Ability to travel domestically and internationally.

Plasma-Therm offers an excellent benefit package including:  Medical, Dental, Vision, Life Insurance, Short and Long Term Disability Insurance, and a matching 401k Retirement Savings Plan.  We offer 10 paid Holidays, 10 days of Paid Time off (PTO), which can be used as accrued and up to 6 paid Sick Days.

Plasma-Therm LLC is an equal employment opportunity employer, in accordance with applicable federal and state law for qualified employees and applicants without regard to race, religion, color, sex, age, national origin, sexual orientation, marital status, or physical or mental disability, and, when requested and necessary, to provide reasonable accommodations for qualified individuals with disabilities. Qualified disabled veterans and veterans of the Vietnam era are also included under this policy.

Please e-mail your resume to hr@plasmatherm.com or fax it to 727-577-6159.  LOCAL CANDIDATES ONLY - RELOCATION ASSISTANCE NOT OFFERED

Thank you for your interest in Plasma-Therm.  Due to the volume of resumes received, we will not be able to reply to all.  We will contact all interested parties within 15 days.