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About Us
At Volt Workforce Solutions, we connect talented people with respected companies. Every day, leading global employers ask us to present them with talented candidates for their most in-demand positions. Volt offers you unique access to these employment opportunities, matching your skills with intriguing projects and cutting-edge technologies. Employment options - from contract and contingent, temporary-to-direct hire, and direct placement - are designed to support your availability and career requirements. Comprehensive benefits programs and training opportunities further empower employees to contribute their best ideas and insights.
With locations and opportunities across the U.S., Canada, Europe and Asia, Volt is a Fortune 1000 leader that has been helping leading companies locate the right people for over 50 years. To learn more about our diverse opportunities where your talents can make a world of difference, view our current postings below or connect with your local Volt office.
Volt Workforce Solutions, divisions of Volt Management Corp. and Volt Technical Resources, LLC.
Customer Relations Representative II
Customer Relations Representative II
Description:
Volt has a great opportunity to work in a corporate call center environment in the DTC! This position will help support escalated calls regarding wireless phone services. If you are interested in supporting a growing organization in a professional environment this could be the position for you.
Position Overview:
Providing effective customer service to both internal and external customers over the phone. Within a team environment resolve and evaluate difficult and sensitive client issues.
Duties/Responsibilities:
• Answer and follow-up with customers regarding inquiries, complaints, and escalations.
• Help drive retention and outstanding service utilizing current guidelines, products, and services.
• Respond to customer requests and questions using e-mail and written correspondence.
• Research and gather additional information to resolve customer disputes.
• Maintain detailed customer communications records.
• Maintain customer database
• Operate internal billing applications, Microsoft Office Software and office equipment
• Process credit adjustments, billing refunds and account inquiries.
• Partner with SME within the company to resolve escalated issues.
Requirements:
Required Skills:
• Minimum of 3 years related experience in customer relations in an escalated environment
• Some college preferred
• Bi-lingual preferred
• Computer proficiency with Microsoft Excel, Word, and Database Navigation
• Professional demeanor, communication abilities, and appearance
Location: Englewood, CO
Type: CONTRACT
Duration: 90 - 120 Days
Pay Rate: $14.00 - $16.00 Hourly DOE
Contact:
Volt Workforce Solutions
Volt Workforce Solutions
1801 Broadway, Ste. 480
Denver, CO 90202
PH: 303/420-3016
FX: 303/456-0204
Connecting talented people and respected companies.
APPLY NOW
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Job Information
- Reference ID:
- 300153-5116-20-251146
- Company:
- Volt Workforce Solutions
- Location:
- Englewood, CO 80111
- Status:
- Temporary/Contract/Project
- Salary:
$14.00 - $16.00 Hourly DOE- Job Category:
- Customer Support/Client Care
Contact Information
- Company:
- Volt Workforce Solutions
- Address:
- 1801 Broadway, Ste. 480
Denver, CO 90202
- Email:
- Apply by Email
- Phone:
- 303/420-3016
- Fax:
- 303/456-0204
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