Are you committed to providing impeccable customer service? Do you rise to the challenge of solving a tough problem? Do you love to learn? If so, we want to hear from YOU.

The Home Depot, the world's largest home improvement specialty retailer, values and rewards dedicated, knowledgeable and helpful associates. We offer comprehensive benefits for both full- and part-time positions including medical, dental, 401k, and bonus opportunities. We commit to you that we will work continuously to foster an environment that celebrates diversity, inspires growth, rewards achievement — and empower you to help your customers achieve their goals and realize their vision.

The Home Depot reported sales of $71.3 billion in 2008. We operate over 2,200 retail stores in all 50 states, the District of Columbia, Puerto Rico, U.S. Virgin Islands, Guam, 10 Canadian provinces, Mexico and China. We have also been recognized by FORTUNE magazine as the #1 Most Admired Specialty Retailer and the #13 Most Admired Corporations in America for 2006.

Consider joining the 300,000 orange-blooded associates that are already growing their career at The Home Depot and apply online today.

Job Description:

Customer Serv Assoc HD Direct

Company: HD Direct


Job ID: 62888


Position Title: Customer Serv Assoc HD Direct


Working Location: LA - Baton Rouge


Employment Status: Full-Time


Required Experience: Not Indicated


Required Education: HS Diploma/GED


Travel Required: None




Job Description:
POSITION PURPOSE -
The Customer Service Representative' s role is to provide quality professional phone service that consistently meets or exceeds the Home Depot Direct standards of excellence in special order fulfillment. The CSR must take initiative to proactively provide all necessary information to exceed customer expectations and to develop the knowledge and skills needed to provide knock your socks off service. Individuals must have a knack for problem solving, the ability to juggle multiple tasks and demands for time, and the skills to produce precise and accurate work.. CSR' s must possess the talent needed to satisfy our most demanding customers while maintaining a positive attitude and being supportive of Home Depot Direct.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -
Answering inbound calls from customers, quickly assessing their needs and proactively providing solutions, providing product and service knowledge to customers and relationship-building to help drive repeat business.

Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, and following up to ensure all customers needs are fulfilled.

Acting as liaison between customer and manufacturer, as well as between customer and freight carrier.

NATURE AND SCOPE -
Reports directly to Customer Service Supervisor.

This position has no direct reports.

ENVIRONMENTAL JOB REQUIREMENTS -
Normal office environment where temperature, ventilations and lighting are controlled; Moderate noise level; Working both independently and with others within the department; Regular use of computer and other office equipment; Must meet deadline and accuracy demands which can be stressful; Constant feedback environment in which associates must be open to constructive feedback from multiple sources; Occasional visits to store sites give exposure to extreme temperatures, moving machinery, loud noise and fumes.

No travel required

MINIMUM QUALIFICATIONS -


EDUCATION REQUIRED -
Minimal or no educational requirement for this job.

YEARS OF RELEVANT WORK EXPERIENCE - 0

CERTIFICATES/LICENSES -


PHYSICAL JOB REQUIREMENTS -
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

ADDITIONAL QUALIFICATIONS -
Must pass the Drug Test; Must pass the Background Check; Must pass the pre-employment test if applicable.

PREFERRED QUALIFICATIONS -
1 year of professional customer service or retail sales experience is preferred

College degree preferred

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -
Customer Driven: Provides outstanding custoemr service (to both internal and external customers; follows through on responsibilities to customers; recovers from any errors made and leaves customer satisfied.

Gets Things Done: Completes projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment; Concentrates for an extended period of time and maintains high quality standards for his/her work.

Communicates Effectively: Effectively communicates with customers (internal and external) demonstrating effective listening and writing skills; seeks clarity and is able to see issues as others see them.

Planning and Organizing: Ability to set priorities, plan and coordinate work activities and obtain and manage resources to that work objectives are accomplished on time and within budget.

Product Knowledge: Demonstrates and maintains a thorough knowledge of the products sold at Home Depot.

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