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Customer Service Account Speci...

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Job Summary

Company
Henkel
Location
Bentonville, AR
Industries
Other/Not Classified
Job Type
Full Time
Employee
Career Level
Experienced (Non-Manager)
Job Reference Code
4305_180003GL

Customer Service Account Specialist

About the Job

Description:


Henkel´s Laundry & Home Care brands have been trusted by generations of families. To maintain the trusted quality it takes constant innovation, sound research, cutting-edge product development, smart marketing and sales. Above all, it takes people who share our passion and embrace change. What do you strive for?


The Customer Service Account Specialist (CSAS) is responsible for a portfolio of retail customer accounts (domestic, international or distribution or a combination thereof) and is the customer-advocate within the Henkel Supply Chain that demonstrates a commitment to customer retention through superior customer service throughout the order-to-cash process.


 


 


What we offer\:



  • Essential Duties and Responsibilities\:




  • • Monitors status of all open orders to ensure timely delivery




  • • Provide customer service regarding order status and logistics issues




  • • Key decision making activities include\: whether to request a stock transfer order, to move a customer order to ship from another distribution center or to request a later arrival date from the customer.




  • • Key point of contact for all customer supply chain activities and assists in the implementation of customer specific programs in conjunction with Sales/Marketing




  • • Analyze customer service levels, in-stocks and on-time customer measures & develops action plans to achieve service level goals.




  • • Work with carriers to expedite delivery of orders and determine correct disposition of refused product; work with billing department on confirmation of corrected invoice.




  •  • Work with select customers who have customer pickup transportation agreements. Collaborate with customers and carriers to ensure proper scheduling on shipping appointments, on-time pickup and on-time performance improvement opportunities.




  • • Coordinate the return of refused/discontinued product that insures the most cost efficient freight rates




  • • Allocate product to customer orders in a low inventory situation to maintain high levels of service for key accounts




  • • Understand customer’s supply chain and lead efforts to identify and improve results and processes for Henkel and the customer.




  • • Analyze customer data, order size, order frequency, in-stocks, on-time, customer penalties looking for trends and opportunities to improve results.




  • • Provide weekly service updates to Sales account managers regarding customer measures and action plans to improve.



 

Qualification:

Who we are looking for\:
• Bachelor's Degree in supply chain, finance, or related discipline
• Experience using Microsoft Office applications especially Excel and PowerPoint
• Excellent written and verbal communication skills
• Strong organization and planning skills
• Strong problem solving and analytical skills
• Demonstrated leadership skills
• Ability to build effective working relationships across functional areas
• Highly motivated; enthusiastic, energetic, capable of working in a fast-paced environment
• Excellent interpersonal skills
• Strong customer focus
• Previous customer service, sales or supply chain experience
• Knowledge of supply chain/ logistics in consumer products or related industry preferred
 Disclaimer\: The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Henkel is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
 
All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.
Apply online if this sounds like your next challenge. Refer to the job ID mentioned above and get one step closer to starting your new job at Henkel.
Discover our winning culture\: www.henkel.com/career

 

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