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Customer Service Agent Assista...


Job Summary

Johnson Controls
St. Louis, MO
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Customer Service Agent Assistant

About the Job

What you will do

Under direct supervision,
tracks and provides direct support for the planned service agreement renewal process.
Actively participates in accounts receivable activities such as collections and
new customer authorizations. Provides back up customer call handling, as
needed.  Provides administrative, day to
day support in the service operational areas.


How you will do it

  1. Responsible for
    the scheduling, tracking and monitoring of the touch point plans and the
    contract renewal life cycle process with the account owners. Escalate issues to
    appropriate individuals for timely follow-up as required. May require direct
    interaction with customers for follow-up to secure purchase orders or to meet
    special invoicing conditions.

  2. Updates the
    Service delivery plans as required by team.

  3. Runs query
    reports, researches and reconciles unaligned costs, such as labor hours, material
    purchases, expenses and other service related transactions.

  4. May prepare and
    submit service billings in a special invoice format as defined by individual
    customer account special handling requirements. 

  5. Reconciliation of
    accounts payable exceptions as necessary.

  6. Researches,
    resolves or escalates accounts receivable disputes as outlined in the
    escalation process. Works with Accounts Receivables contact to assist with
    resolution of truck based team A/R issues. 
    Determines appropriate actions for timely resolution.  If needed, will interact with Customer to
    resolve receivable issues.  Processes
    invoice credits and re-bills, as necessary. Proactively contacts customers
    ensure customer satisfaction and a commitment to pay.

  7. Updates and
    retains customer account information related to special billing conditions, tax
    status, invoice approval contacts, billing addresses and special billing rates

  8. Support inventory
    control process including updating equipment asset transactions.

  9. Assist CSAs in
    resolution of warranty/SD warranty issues.

  10. Provide
    additional service administration support, as required.

What we look for


  • Must have strong
    interpersonal skills to effectively communicate with both internal and external

  • Must have the
    ability to simultaneously handle a large and diverse number of projects, tasks
    and issues with tact, cooperation, and persistence.

  • Ability to
    prioritize work activities based upon financial impact to desired business

  • Experience and/or
    basic project accounting or costing principals is desired.

  • Associate’s
    degree preferred, high school diploma or equivalent required, plus three to
    five years of related work experience, preferably within a service / sales, or
    technical work environment.

  • Must have
    proficient computer skills within the following applications: Advanced
    Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business
    application usage.

  • Must demonstrate
    the ability to perform work independently and demonstrate solid organizational
    and attention to detail skills.

Johnson Controls is an equal
employment opportunity and affirmative action employer and all qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, national origin, age, protected veteran status, status as
a qualified individual with a disability, or any other characteristic protected
by law. For more information, please view EEO is the Law.
If you are an individual with a disability and you require an accommodation
during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.


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