AirTran Airways Customer Service Agents deliver the Caring Customer Service that makes AirTran Airways "America's Most Successful New Airline." Customer Service Agents greet and process passengers at the ticket counter, gate area, baggage service area and assist in operations. Customer Service Agents enforce safety/security measures and protect sensitive zones. As directed, implements standard procedures during overbooked, irregular flights and denied boarding situations.
- Demonstrated customer service skills and passion for providing Caring Customer Service.
- Positive disposition, Professional attitude and appearance.
- Ability to accept personal responsibility for resolving concerns.
- Excellent work ethic and demonstrated ability to act with purpose and urgency.
- Eligibility to work in the United States without sponsorship
- Minimum age 18. High school diploma or G.E.D. Additional education is a plus.
- Ability to read, write, speak, and understand the English language. Second language is a plus.
- Excellent communication skills that include speaking to large groups and individual customers.
- Familiarity with computers and ability to type 25 words per minute.
- Ability to work any available schedule to include nights, weekends, holidays, and overtime.
- Ability to lift 70 pounds or more
- Successful completion of post-offer pre-employment NON- DOT drug screening.
- Successful completion of FBI criminal history check that reveals no felony convictions in 10 years.
- Ability to provide 10 years of employment, education, unemployment history per FAR 108.33.
- Valid, non-suspended driver's license.
- Reliable transportation to and from the airport.
~This description and summary of qualifications has been designed to indicate the general nature and level of work performed by employees within this job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of employees assigned to this job classification. Additional duties may be added as required by operational needs of AirTran Airways.
** Pay increases are effective the beginning of the pay period following the anniversary date.
** Shifts that begin after 2:00 pm will be paid an additional $0.35 per hour.
** This compensation schedule is pre-determined by AirTran Airways and is not negotiable.
