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Customer Service Associate - P...


Job Summary

Johnson Controls
Fort Myers, FL
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Customer Service Associate - Purchasing

About the Job

What you will do:


Reporting to the Service Supervisor, the Customer Service Associate is responsible for the following duties but not limited to:


• Create and route purchase orders for approval.

• Create Sales Orders.

• Take and place calls responding in a timely manner to internal customers, service personnel, field offices, team members and management.

• Coordinate order changes, adjustments and cancellations.

• Establish and monitor vendor price schedules

• Collaborate with other districts/departments to ensure that procedures are followed.

• Maintain FireMaster’s Item catalog.

• Conduct district inventories and cycle counts as needed.

• Assist district inventory specialists with their responsibilities and act as their backup when needed.

• Maintain a professional manner at all times with customers, service personnel, field offices, team members and management.

• Other duties as assigned.

What we look for:


  • 3- 5 years customer support role with purchasing experience required. 

  • The ability to quickly learn and apply fundamentals of our industry is essential.

  • Be a proactive individual with strong customer service skills.

  • Must be able to manage multiple requests and tasks in a fast paced environment.

  • Action oriented with high attention to detail and accuracy needed.

  • Minimum high school diploma or equivalent.

  • Excellent verbal, written communication and interpersonal skills.



  • Experience with a computerized inventory management system a plus.

  • Fire Suppression Industry experience preferred but not required.

  • Ability to work within established timelines and collaborate across departments to achieve results.

  • Passion for supporting a customer service oriented business environment.

  • Computer experience with Microsoft Office programs, excel, word and web based programs.

  • Ability to lift a minimum of 25 lbs.

  • Highly motivated and results driven.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.



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