About Protective Life Corporation

Protective Life Corporation and its subsidiaries provide financial security through insurance and investment products to individuals and families across the United States.* Life insurance products are marketed through our Life and Annuity Division and West Coast Life Division and under the banners of three companies: Protective Life Insurance Company, West Coast Life Insurance Company, and Protective Life and Annuity Insurance Company (our New York licensed company).

Our Company has grown and prospered through six generations of management. We have been fortunate to enjoy tremendous growth in sales, earnings, and assets - growth that has been driven by faithfulness to, and consistent application of, our core business principles over time.

Customer Service Associate - Traditional Service Team (1639)

Protective Life Corporation provides financial security through insurance and investment products. Our purpose is to enhance the quality of life of our customers, our shareholders, and our people. We hold to three preeminent values - quality, servicing people and growth-which by tradition and choice transcend all others. They are the foundation of our aspirations, our plans, our best energies, and our life together in this company.
Description

Currently, Protective Life is looking for a Customer Service Associate – Traditional Service Team in its Birmingham, AL corporate headquarters.

Responsibilities:

• Review, analyze, and answer requests from external and internal customers (e.g. policyholders, agents, coworkers).
• Answer ACD calls to assist customers with questions and requests for all lines of business.
• Process all types of disbursement requests for Traditional and Universal Life policies including, but not limited to full & partial surrenders, cash loans, side fund withdrawals, 1035 exchanges, cost basis, calculations, etc

Requirements:

• 2-3 years experience in a customer service related position including the ability to handle customers with varying temperaments is required
• Excellent written and verbal communication skills
• Experience with Lifecomm and/or NextGen is a plus
• Accurate typing and data entry skills
• Proficiency with word processing spreadsheets
• Ability to work under pressure and handle multiple priorities