Syncada, a joint venture between U.S. Bank and VISA, is a business-to-business network for corporations and governments to process and track invoices, make and receive payments around the world, and have payables or receivables financed through local and global financial institutions. Our goal is to help businesses replace inefficient paper processes with a fully electronic financial supply chain platform, saving our customers time and money. Our employees strive for the highest levels of innovation and are key to our success.

Responsibilities
    Maintain Issues Log Document all customer issues and follow through to resolution
    Maintain and distribute customer dashboards
    Monitor daily deliverables Develop and use a checklist to ensure operational deliverables are met
    Key Performance Indicators Report on KPIs; manage to objectives and targets set by the Account Manager
    Process analysis and improvement Review exception rates and suggest business rule changes
    Manage systems/applications issues and/or process improvements. Examples include:
o     File Research
o     Data Content Issues
o     997 failures
o     Carrier EDI onboarding for existing buyers
o     OON seller setup (variances, billing guides)
o     Sellers moving from OON to IN and vice versa
    Project Manage client-requested enhancements / new business.
    Project Manage PowerTrack initiated enhancements
o     Special projects as assigned
    Interface with Tier II and Tier III for systems/application support
    Handle carrier inquiry escalations from Account Representatives & Account Coordinators
    Execute ad-hoc reports through Wed Focus or CQ
    Balance client funding/payables against detailed transaction counts
    GL Coding troubleshooting
    Small Parcel troubleshooting
    BOG updates
    Training of internal and external parties on processes and applications    
    Communication with customer contacts and internal team members.
    Facilitate team meetings and/or client conference calls
    Other duties as assigned

Requirements
    Bachelors Degree preferred or equivalent experience
    Minimum of 2 years related professional experience
    Proven problem analysis skills
    Strong written and verbal communication and interpersonal skills
    Stress tolerant
    Excellent organization and prioritization abilities
    Initiative and strong work standards
    Proficient in Microsoft Word, Excel, Powerpoint and Access
    Customer Service skills
    Data reporting and analysis
    Experience with large databases / querying and manipulating large amounts of data
    Strong technical support knowledge

Please apply online at https://home.eease.com/recruit/?id=446434

www.syncada.com