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Customer Service/Call Center

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Customer Service/Call Center

Job Category: Customer Support/Client Care
Reference Code: US_EN_2_011897_369967

Location: Twinsburg, OH 44087
Job Status: Full Time
Temporary/Contract/Project

Pharmacy/Member Customer Service Representative (Help Desk)

Adecco is currently recruiting for Call Center positions in Twinsburg, Ohio.
The Pharmacy/Member Customer Service Representative is responsible for supporting the pharmacy/member Call Center functions of the company

The Primary Responsibilities include, but are not limited to:

*Answer calls and respond to emails from members and pharmacies

*Research and resolve pharmacy issues from members, providers and pharmacies; determine the cause of the issue; select and explain the best solution to solve the issue; expedite correction or adjustment; follow up to ensure resolution

*Respond to routine inquiries on multiple products from members, providers, pharmacies, and employer groups; possibly route the call to an appropriate resource



*It is essential to be professional and confidential with patient information due to HIPPA law

Qualifications:

*High school diploma or GED required - MUST BRING IN WHEN HIRED

*Prefer Medicare Part D knowledge but not required

*At least 1 year of Call Center experience-Please!



HOURS : 8:00am - 10:00pm
*You will be assigned an eight hour shift during the hours of 8:00am-10:00pm. You need to be open to all hours. You will be required to work occasional weekend days.
*Must be able to work extended hours, weekends, and holidays depending on industry demands

Pay: $11.00 / hour

How to Apply:
Candidates who are interested in this great opportunity should apply immediately! You may also email your resume for consideration to Laurie Bennett. Be sure to follow up with Laurie after applying:
laurie.bennett@adeccona.com
Direct Line: (631) 844 -7993


Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Company overview
At Adecco, we work for you.
Adecco is the world’s largest provider of staffing solutions. But it’s not our size that makes us different, it’s our unwavering commitment to the businesses, job seekers and communities we serve.

Every day, we propel job seekers forward in their career and help America’s top employers attract, develop and manage the very best talent. Job seekers rely on us for exciting temporary, temp-to-perm and permanent opportunities, as well as career resources and advice. Businesses throughout the country and across all industries count on us for access to more than 9 million qualified candidates and an ability to deliver proactive and actionable insight into the economy and the job market. We also sponsor community and nationwide community service events to ensure opportunities for all.

We are proud of the fact that we connect more people with more jobs than anyone else, and know how important what we do is — not only to the economy and job market, but also to the lives and communities we touch.

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