Job Summary

Company: Uline
Location: Minneapolis, MN 55406
Industries: Business Services - Other
Job Type: Full Time; Employee
Years of Experience: 2+ to 5 Years
Education Level: Bachelor's Degree
Career Level: Manager (Manager/Supervisor of Staff)
Job Reference Code: 2339

Customer Service Call Center Manager

About the Job

Customer Service Call Center Manager
Uline, a leading distributor of packaging and industrial supplies, currently seeks a Customer Service Call Center Manager due to tremendous growth at their Eagan, Minnesota (MN) distribution center, located 15 minutes south of Saint Paul and 25 minutes southeast of Minneapolis.

Come Grow Along with Uline:

Open positions due to our consistent growth & expansion.

Continuous expansion offers opportunities for career advancement.

Excellent pay & benefits – 3 bonus programs for every employee.

POSITION RESPONSIBILITIES / REQUIREMENTS:

Hands–on” involvement in all aspects of Customer Service (CS calls, CS helpline, Training)

Manage a 35 seat call center in a fast – paced environment

Handle daily supervision & coaching of our MN Customer Service team

Monitor, track and enforce departmental policies, procedures and goals

Develop managerial & leadership skills of team leads and department supervisors

Review reports & take appropriate action

Experience with process improvement audits

Must be an active participant in a “hands-on” work environment

Ability to multi-task

Strong written & verbal communication & organizational skills

Must be able to type 30+ words per minute

Ability to travel to other branches

3-5 years Customer Service supervisory experience preferably in a call center environment

Bachelor's Degree required

Please visit www.uline.com/jobs for more information on our benefit package and open jobs.

JOB FAIR: Click here for detailed information and directions.

EOE m/f/d/v

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Uline
985 Aldrin Drive
Eagan, MN 55121