Job Description

Title:               Customer Service Call Center Professionals

Location:         Atlanta, GA

Start Date:     November 30^th 2009

Status:            Full-time/Non Exempt

GENERAL DESCRIPTION

Concentrix is seeking to hire experienced Spanish Speaking Customer Service Call Center Professionals who will be responsible for handling inbound contacts of an informational and emergency nature. Additional services provided will include but are not limited to, the following: general inquiry support, service delivery support and ad hoc requests.  This individual must feel comfortable maintaining a working knowledge of all company products and services through continuous classroom and self paced training. In addition, the CSR must have experience in processing trouble tickets and using multiple tools and procedures to address the client’s needs.

WORK EXPERIENCE REQUIREMENTS

-      Above average proficiency in computer skills including extensive experience with MS Office, Windows and a CRM programs.

-      Additional requirements include: A demonstrated track record in delivering Superb Customer Services and utilizing stellar phone skills.

-      The ability and the desire to learn and master additional software applications.

-      Candidate must be flexible and able to handle ongoing changes within the environment while consistently maintaining at a superior performance level.

-      (4) Years customer service experience in a call center environment is required.

-      Ability to pay special attention to detail and complete tasks on time and on budget

-      Siebel experience preferred.

-      Must pass Call Center Certification exam with a score of 90% or better score within first two weeks of employment.

JOB REQUIREMENTS

-      Must have completed high school with some college

-      U.S. citizenship required

-      Must be able to multi-task

-      Spanish: Fluent

-      Flexible work hours for first, second and third shift scheduling needs.

SHIFTS AVAILABLE        1^st, 2^nd & 3^rd Shifts (Hours of Operation 24/7)

Please forward a copy of your résumé to Stacey Bishman, sbishman@concentrix.com .  Concentrix is an EEOC Company. 

Concentrix is a sophisticated Business Process Outsourcing (BPO) firm, offering a suite of complementary services that help make our clients more profitable. Since 1983, our company has been recognized as an outsourced marketing services innovator, offering clients the latest in emerging technology and business process. We have nearly 3,500 employees delivering outsourced programs from locations worldwide. At Concentrix, we develop and deploy a variety of programs and solutions, including sales and marketing services; technical and customer support; direct mail production; and back office solutions.  www.concentrix.com