Location:                     Austin, TX

Pay:                           Salary from $50,000

Other:                        Health Plan, Dental Plan, Vision Plan, 401(k)

Employee Type:          Full-Time Employee

Industry:                    Software/Technology

Reports To:                 VP of Product & Support

Required Travel:          Minimal

Relocation Covered:    No

We’re looking for experienced candidates to provide technical support and relationship management for a SaaS company that serves collegiate athletics.

Candidates for this position should be capable of discussing technical problems with the end-user, customers and company staff.  The candidate must work well in a team environment, must be self motivated, and able to work in high pressure situations.  The ideal candidate will possess the following skills:

• Strong communication and verbal skills to facilitate a positive interaction with customers
• The ability analyze end user issues and produce detailed technical requirements to resolve
• Experience supporting SaaS systems
• Strong understanding of SQL
• Strong understanding of JavaScript, HTML
• Working knowledge of Microsoft .NET applications
• Working knowledge of Microsoft SQL Server 2005
• Experience working with Sales Force as a main ticketing system to appropriately document case resolution and communicate with clients and account management staff

This job requires review, analysis, and evaluation of product issues as reported by customers or account managers. Requires a bachelor's degree in a technology related discipline and at least 5 years of experience in a technical support or related position.