We are looking to fill several Consumer Care Specialist roles.  These positions are responsible for generating sales of Coloplast products through consumer sampling and telephone follow-up.  In addition, these positions provide superior level medical customer service, troubleshooting, and coaching to end-users that promote and enable the group to follow the referral path and meet metrics of the Coloplast strategy.

Major Areas of Accountability:

•          Sample and promote Coloplast products directly to consumers and dealers via telephone

•          Provide knowledgeable product support and advice regarding product application and problem resolution

•          Work with clinical contacts to promote consumer-sampling programs

•          Promote and sample designated products and services

•          Communicate and works as a team with the field sales representatives and consumer sales team to meet and exceed overall sales objectives

•          Operate computer-based contact/data based management program and accurately completes account/prospect records or profiles

•          Participate in outbound calling campaigns to maximize new customer capture

•          Establish and maintain strong relationships with distribution chain, i.e. DMEs, hospitals, Home Health agencies, and contract nurses

·         Completesmonthly call activity goals and conversion quotas

·         Reporting as needed or requested

·         Order entry

·         Other duties as assigned

Essential Qualifications:

•          Ability to speak fluent Spanish (mandatory for at least one open position)

•          Associates or Bachelor’s degree and / or a combination of at least 2 –4 years healthcare customer service and/or sales experience

•          Ability to explain medical process and procedures while giving clear, concise, step by step direction

•          Excellent interpersonal skills, both verbal and written, along with the ability to effectively communicate with all levels of the organization and distribution chain

•          Intermediate computer skills in Microsoft Office and the ability to type at least 50 wpm

•          Critical thinking and problem solving skills

·         Must be patient, empathetic and possess the ability to utilize the telephone effectively as a customer relations tool

·         Strong relationship building skills

·         Medical and or Clinical experience a plus

·         Telesales experience a plus

·         Self-motivated

·         Ability to travel approximately 10% (National Sales Meetings, Regional  Manager Meetings, Tradeshows, etc.)

ONLY RESUMES WITH PRIOR CUSTOMER SERVICE AND / OR SALES EXPERIENCE WILL BE CONSIDERED.  INQUIRIES SUBMITTED WITHOUT SALARY EXPECTATIONS WILL NOT BE CONSIDERED.