MAJOR DUTIES:

1.     Coordinates as appropriate with internal departments regarding inquires, claims, or delivery schedule changes from customer.

2.     Maintenance of mass production quotations.

3.     Makes forecast and tracks performance for mid and short-term sales.

4.     Provides support in accumulation of new customers.

5.     Assists in the planning for service parts packaging, ordering new material, and directing actual packaging.

6.     Follows through with customer demands and internal coordination involving product design change, and negotiates change of price or compensation for important items.

7.     Issue invoices, compensation requests, and supporting data to customers.

8.     Inputs data into sales performance management system and manages invoice receipts.  Compiles gross sales on a monthly basis.

9.     Provides back-up support when manager is absent.

10.   Coordinates with NMG relating to model changes.

11.   Performs miscellaneous job-related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:

• Ability to document work in progress.
• Records maintenance skills.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Knowledge of contracts.
• Ability to make administrative/procedural decisions and judgments.
• Ability to investigate and analyze information and to draw conclusions.
• Conflict resolution and/or mediation skills.
• Negotiating skills.
• Ability to develop and deliver presentations.
• Knowledge of cost analysis techniques.
• Ability to analyze and solve problems.
• Ability to resolve customer complaints and concerns.
• Ability to use independent judgment and to manage and impart confidential information.
• Ability to perform complex tasks and to prioritize multiple projects.
• Ability to maintain routine administrative paperwork.

MINIMUM QUALIFICATIONS:

- 4 year degree preferred.

- Excellent written and oral communication skills.

- Intermediate computer skills (Word/Excel/Powerpoint)(Will be tested)

- Must pass required physical demands examination and drug screen