Customer Service Director

Customer Service Director

Uline – Shipping Supply Specialists

Uline is a leading North American distributor of shipping, packaging and industrial supplies. Founded in 1980, the family-owned business has experienced continuous growth over the years. Today, we employ over 2,800 bright, career-minded individuals across the U.S., Mexico and Canada.

At Uline, we're energetic and passionate about what we do. Because of our continued expansion, we seek qualified candidates who share our vision, values and commitment to superior customer service.

Uline seeks a Customer Service Director at its Corporate Headquarters in Pleasant Prairie, Wisconsin (just over the IL / WI state line).

POSITION RESPONSIBILITIES

• Develop and mentor Call Center Management Staff.
• Work with Call Center Branch Managers.
• Perform process improvement audits.
• Review reports and recommend productivity and efficiency enhancements.
• Implement new procedures and technology.
• Develop relationships with other departments.

MINIMUM REQUIREMENTS

• Bachelor’s degree.
• 8+ years Customer Service Management experience.
• Strong multi-tasking skills are essential.
• Expert communicator and analytical thinker.
• Time-management and problem-solving pro.

BENEFITS

• Complete insurance coverage – medical, dental, vision, life.
• 401(k) with company match.
• Generous paid time off.
• Tuition reimbursement.
• 3 bonus programs.

Please visit www.uline.com/jobs to learn more about our job openings and benefits package.

HOW TO APPLY

• Please click the “APPLY” button to submit your resume for immediate consideration!

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