Customer Service Director

National energy service company seeks hands-on customer service director to effectively  manage a team of 8-10 customer service representatives.

Specific Responsibilities:

• Create and implement policies and procedures as needed

·         Interviewing, hiring, training and coaching employees in superior customer service

·         Planning, delegating, scheduling and directing work

·         Reviewing  performance and providing constructive feedback

·         Addressing complaints and resolving personnel issues

·         Responsibility for escalated customer service interaction

·         Oversee compliance related customer mailings and telesales QA monitoring

Qualifications:

·         Bachelors Degree preferred

·         Minimum 3 years in a Customer Service management function with direct report supervisory responsibility for a staff of 10+

·         Must possess excellent communication skills

·         Advanced computer skills to include Excel and MS Word

·         Strong planning, organizational and time management skills

·         Must be team oriented, dependable and a strong leader

Hours:  Monday – Friday 8:30am to 5:30 pm

Compensation:    Salary commensurate with experience, Benefits available after 90 days.

Please email resume with salary requirements