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Customer Service Engineer - Linux Experience |
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Company:
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AppleOne |
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Location:
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South Jordan, UT 84095 |
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Salary/Wage:
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60,000.00 - 75,000.00 /year |
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Status:
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Full Time, Employee |
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Job Category:
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IT/Software Development |
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Job Description:
Job Description:
Seeking a Customer Service Engineer with 5+ years technical support and 2+ years Linux administration. Must have experience in providing customer support over the phone and vie e-mail. This position has no direct reports and usually works very independently on the cases assigned to them. This position reports directly to the Director of Operations.
Job Description & Responsibilities:
-Resolving support cases.
-Working with limited to no supervision.
-Proactively stay up to date with all the latest technologies concerning company's products and the underlying technologies and disseminate this knowledge to other engineers.
-Recognize and escalate difficult technical / business issues within the Sales, Customer Support, and Act as a liaison to Engineering and manage Engineering escalations
-Work cross functionally with other departments, such as support and/or product development personnel to troubleshoot and workaround product issues
-Create Knowledge Base Articles / Technical Notes
-File enhancement requests and work with product management / product marketing to understand requested product enhancements
-Listen, comprehend and communicate technical information to customers.
-Must demonstrate high Emotional Intelligence.
-All other duties as assigned.
Minimum Qualifications:
-BS or MS in CS/EE
-3 Years experience with Technical Customer Service
Benefits:
Competitive compensation package, bonus incentives, and stock options
Health insurance, dental, vision
Long term disability insurance, health care flex spending accounts
Generous annual vacation plus sick time
You can view all of our jobs online at http://www.appleone.com/?sc=11&id=497825 
Job Experience:
Linux
Searchable Keywords: Customer Service, Inside Sales, Outside Sales, Recruiting, Job Placement / gj-mo
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Company:
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AppleOne |
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Contact:
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Brittany Holman |
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E-mail:
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Apply by Email |
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Address:
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8924 South State Street
84070 |
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Phone:
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8015661889 |
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Fax:
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(801) 566-6131 |
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Reference Code:
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11452.1125.BH-036-cseng.497825* |
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AppleOne is more than just a job. It's a place where you can find the flexibility to pursue your interests while building a career! With more than four decades of experience, our professional career counselors are skilled at matching great people with exceptional career opportunities.
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