Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits. Work to research and resolve problems in a timely manner.  This position will support the former referral process. Calls will be transferred from the Patient Contact Center and the Inbound Referral PCA will attempt to resolve the caller issue during the call. In addition this position will also assist in the resolution of system (COMPASS) generated referrals that are submitted from other parts of the organization.

Qualifications:
High School Diploma or equivalent required
1-2 years experience as a Patient Care Advocate/Member Response Team.
Excellent phone presentation skills and communication skills.
Demonstrated ability to handle challenging customers in a professional manner.
Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions. 
General PC knowledge including Microsoft Office and Internet.
Willingness to work a flexible schedule for peak call times.
Preferred working knowledge of the following systems: COMPASS, VAX, FileNet, CERES

Monday-Friday 10:00am-6:30pm
Starts at $11.50/hr

To apply please log onto www.express-scripts.com/careers and search for job opening ID#10107.