Job Purpose:

Serves customers by providing product and service information; resolving product and service problems.

Duties:

* Answer phones and enter order given by customers or Sales Representatives

* Attracts potential customers by answering product and service questions; suggesting information about other products and services.

* Assist our purchasing agent in ordering products for inventory and customers.

* Maintains customer records by updating account information.

* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

* Billing completed orders for payment.

* Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

Computer skills required and a working knowledge of Excel and MS word needed