Johnson Paper is a growing full-line wholesale paper and packaging distribution company in business for 100 years.  We are looking for an outgoing, energetic, and professional internal customer service person.  The position is focused on providing phone and internal in-person service to our customers and duties assisting our outside sales reps, purchasing, accounting, and office management.

Duties/Responsibilities:

- Provide customer service to customers via phone and walk-in customers.  Answer and direct incoming phone calls.  

- Answer customer questions, enter orders, review history, and suggest additional items for purchase, being proactive in assisting customers.  

- Support our outside sales staff by communicating issues with customers, orders, and inventory.  

- Provide assistance for purchasing inventory, including reviewing items to be ordered, communicating with purchasing about items needing to be ordered, and placing orders for selected vendors. 

- Assist the accounting function by invoicing customer orders, organizing and filing customer and vendor paperwork, making collection calls, processing inventory receiving and vendor invoices. 

- Assist in office management, including coordinating sales staff and vendor rep appointments, organize and order office supplies.

 Expectations/Qualifications:

- Strong communication skill, especially on the phone.  

- Professional attitude with attention to detail. 

- Prior customer service experience. 

- Ability to multi-task and interact with other internal staff and external customer/vendors.  

- Comfortable using the computer. 

- Hours:  8am-5pm Monday - Friday