Job Summary:

Join a growing and dynamic company as a Customer Service Manager in a fast paced environment.  The ideal candidate must have 5-7 years significant experience working in a Customer Service Department.  We are looking for a candidate that possesses strong leadership skills, works great independently and is a team player.  Prior supervisory experience required.

Essential Duties and Responsibilities include:

• Receives, investigates and responds to phone inquiries regarding product shipments, product purchase orders, product returns, customer inquiries, and general complaints.
  
• Assists with answering incoming calls via multi-phone line system, determines purpose of call, and responds accordingly. 
  
• Writes departmental procedures, trains and coaches customer service representatives, and leads team.
  
• Oversees daily mail and outgoing / incoming shipments (domestic and international).
  
• Tracks customer replacements and problem resolution via internal Call Center software.
  
• Reviews daily tracking reports and creates monthly reports as-needed.
  
• Manages inventory of office supplies and oversees new orders.
  
• Manages the Company Front Desk operations and fills in as Receptionist at Front Desk as needed.
  
• Inputs product information regarding products sold online (for the store and the consumer).
  
• Performs client web based on-boarding operations and coordinates new product pre-qualification processes on an as needed basis.
  
• Assists Product Development Department with data entry, spreadsheets, and letters as required.
  
• Recommends and implements new or improved systems to enhance or expedite work.
  
• Creates and maintains a positive, respectful work environment for staff.
  
• Develops job aids to clarify / simplify processing procedures.
  
• Performs other related duties as assigned.

 Qualifications / Requirements:

• High School Diploma, GED, or Associates of Arts degree from an accredited college or university with a major in business or office management required.
  
• 5-7 years customer service experience required.  Must be friendly, courteous and helpful.
  
• Minimum 2 years proven supervisory skills a must.
  
• Prior experience answering multi-phone lines a must. 
  
• Ability to communicate effectively both verbally and written with internal associates and external contacts at all levels.
  
• Ability to multi-task responsibilities and effectively meet deadlines.
  
• Ability to express good grammar, voice and diction when speaking on the telephone.
  
• Ability to exercise good sound judgment and problem resolution skills.
  
• Strong Microsoft Office / Outlook skills (with emphasis in Excel) a must.

 For review and consideration, please provide salary requirements along with resume.