Join an Organization Known for High Standards of Quality and Service!

Looking for a way to utilize your abilities?

Joining Zookbinders as a Customer Service Manager is a smart career move.  We’re a small and fast-growing company.  Expanding to serve our clients - professional photographers - our demand for a seasoned Customer Service Manager has never been greater.  This is no ordinary Customer Service Call Center position.  That’s why we’re seeking an extraordinary individual.

Zookbinders manufactures high end wedding albums and is in the “playoffs” in terms of performance, and seeks a strong Customer Service Manager to help us win the championship!  Goals are to:

·         Sustain highly responsive, top quality service for current customers

·         Seize opportunities to achieve even greater sales and capture new customers

This is not a Call Center Job

Responsibilities will include but not limited to:

·         Planning, budgeting, measuring and reporting activities and sales, developing process and procedure. 

·         Hiring, developing, training, motivating and managing staff. 

·         Ensuring staff competencies in the areas of account planning, cultivating existing customers, capturing new customers, and sales fundamentals.

The selected candidate will have a Bachelor’s or Masters Degree and a minimum of ten years in Customer Service/Inside Sales experience in a small to large manufacturing company, five of which will have been in a management capacity, or the equivalent.  Excellent communication skills, solid computer skills including MS Word, Excel, PowerPoint, and prior use of some type of CRM (Customer Relationship Management) software are required.