A dynamic aerospace manufacturing company in Orange County is searching for a full time Customer Service Manager. 

Position Summary:

Manages the customer service team and ensures that customers are retained, satisfied, and that their needs are fulfilled.

Essential Duties and Responsibilities include:

·         Supervise Customer Service/Order Entry team

·         Answer incoming and escalated customer calls.

·         Identify customer issues that impact customer satisfaction and assist in problem resolution.

·         Ensure accuracy of final customer deliverables resulting in reduction of rework and increase in customer satisfaction.

·         Maintain strong and productive relationships with support areas.

·         Recommend policies and procedures to improve quality and efficiency.

·         Effectively manage escalations with limited support.

·         Maintain proper dialogue and liaison with customers to resolve

·         Act as primary point of contact to all customers on issues such as acceptance of contracts, out-of-scope efforts, and disposition of non-conforming parts.

·         Review incoming contracts against company quotes and handle discrepancies.

·         Distribute approved customer contracts

·         Perform administrative tasks related to contract management and order entry.

Required Skills, Education and Experience:

·         High School Diploma. College degree preferred.

·         Minimum 5 years experience in Customer Service and two years experience in a Customer Service management roll in the manufacturing industry.

·         Prefer experience with Defense Contract Audit Agency and other government contract requirements.

·         Must have in depth knowledge of International Traffic in Arms Regulations (ITAR)

·         Proficient in Word, Excel, PowerPoint and Outlook.

·         Familiarity with Contact Management and ERP software systems, Great Plains preferred.

·         Experience supporting and deploying Lean office initiatives such as 5S, continuous improvement and or Kanban.

Why would you want to work here?  Besides a friendly, team environment, this company offers a competitive salary and comprehensive benefits package including medical, dental, life insurance and a 401(k) plan and more.  We are waiting to hear from you!  Please apply online with your cover letter, resume and salary history and/or requirements for immediate consideration.  So we don’t waste each other’s time; we must have your salary requirements before we will review your resume.  Local candidates only.  Relocation is not provided.  This Company makes all offers contingent upon the successful completion of a background check and post offer physical and drug test.