Job Function:

This position is responsible for overseeing all operational functions at the site including customer service, production, maintenance, transportation and safety.

Essential Duties:

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  Deploy and monitor sales/service resources to ensure superior customer service throughout all product areas.
  
  
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  Ensures a smooth and effective site production process including the implementation of site merchandising, loading and shipping of material, receiving and unloading of material, and superior product maintenance.
  
  
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  Direct and monitor inventory control processes (cycle counts) to meet inventory turn goals and minimize scrap and waste.
  
  
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  Oversee all transportation activities including scheduling and maintenance of vehicles, and site maintenance.
  
  
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  Ensure compliance with all safety regulations and policies.
  
  
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  Contribute as a key member of the site management team on issues of improved customer service and cost control.
  
  
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  Evaluate customer satisfaction and manage a process of continuous improvement in site customer service.
  
  
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  Coordinate sales/service process to enhance availability inquiries, price quotes, bids and special orders.
  
  
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  Ensure the proper availability to technical support for customer inquiries.

Skills & Qualifications:

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  3-5 years minimum specific experience in managing production, maintenance and service resources in an operational environment.
  
  
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  In depth knowledge of horticulture industry and products
  
  
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  Experience in hiring, developing, training and motivating a team
  
  
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  Demonstrated commitment to superior customer service and high quality standards
  
  
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  Strong customer service processes evaluation and process improvement skills
  
  
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  Excellent organizational ability, a high degree of initiative
  
  
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  Solid oral & written communication skills; proficiency with Microsoft Office applications
  
  
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  Ability to provide input for cost analysis, planning and budgeting
  
  
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  Ability to perform heavy manual tasks under varying weather conditions;
  
  
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  Ability to work in adverse weather conditions; both heat and cold
  
  
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  Must be physically able to lift up to 75 pounds without assistance (occasionally, regularly, routinely, throughout the course of the work day)
  
  
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  Must demonstrate a thorough understanding of the body mechanics associated with safe lifting techniques and knowledge of principles of strain & sprain prevention
  
  
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  BS Degree in Horticulture or related field desired; Bilingual abilities (English/Spanish) a plus