CUSTOMER SERVICE MANAGER

We're a major tri-state leading transportation company seeking an experienced individual able to confidently oversee our multi-location call center facilities. The ideal candidate knows how to devise and implement systems to maximize efficiencies and company profits. The applicant for this position should:

• minimally have a GED or high school diploma with two-years of experience in the customer service, and/or transit industry. 


• A two-year associate’s degree in a business management related discipline is preferred. 


• must possess good interpersonal, and or writing skills


• ability to deal effectively with public. 


• must have the ability to operate office equipment such as computer, scanner, fax, etc. 


• working knowledge of scheduling software, Interactive Voice Response (IVR) system, and Automated Call Distribution (ACD) system.


• must be able to work a flexible schedule and be on call. 


• your primary focus will be to ensure that customer service reps are performing assigned duties correctly and safely and that they meet all job related specifications.

We offer competitive salary + benefits.

Email resume to: resume.replies@yahoo.com attention: Dept CSM 

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