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Customer Service Manager

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Uline Header
Uline Jobsummary
  • Company:
  • Location:
    Milwaukee, WI 53201
  • Job Type:
    Full Time , Employee
  • Work Experience:
    2+ to 5 Years
  • Industries:
    Business Services - Other
  • Education Level:
    Bachelor's Degree
  • Career Level:
    Manager (Manager/Supervisor of Staff)
  • Job Category:
    Customer Support/Client Care
  • Occupation:
    Call Center
    General/Other: Customer Support/Client Care
  • Job Reference Code:
    3644
  • Contact:
    Human Resources
  • Address:
    2105 S. Lakeside Drive
    Waukegan, IL 60085
  • Fax:
    (847) 473-2150
  • Posted:
    7/28/2014

Customer Service Manager

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Customer Service Manager

 


Uline – Shipping Supply Specialists

 

Uline is a leading North American distributor of shipping, packaging and industrial supplies. Founded in 1980, the family-owned business has experienced continuous growth over the years. Today, we employ over 2,800 bright, career-minded individuals across the U.S., Mexico and Canada.

 

At Uline, we're energetic and passionate about what we do. Because of our continued expansion, we seek qualified candidates who share our vision, values and commitment to superior customer service.


 

Uline seeks a Customer Service Manager at its Chicago Branch in Waukegan, IL (south of Milwaukee, Wisconsin).

 

POSITION RESPONSIBILITIES

 

  • Manage a modern, fast paced 100-seat call center.
  • Handle daily supervision and coaching.
  • Hands-on involvement in all aspects of customer service.
  • Develop managerial / leadership skills of team leads / representatives.
  • Monitor, track and enforce departmental policies, procedures and goals.
  • Review reports and take appropriate action.

 

MINIMUM REQUIREMENTS

 

  • Bachelor’s degree.
  • Typing speed: 30+ words per minute.
  • 5 - 7 years customer service supervisory experience, preferably in a call center environment.
  • Experience with process improvement audits.
  • Be an active participant in a "hands-on" work environment.
  • Exhibit strong written / verbal communication and organizational skills.

 

BENEFITS

 

  • Complete insurance coverage – medical, dental, vision, life.
  • 401(k) with company match.
  • Generous paid time off.
  • Tuition reimbursement.
  • 3 bonus programs.

 

Please visit www.uline.com/jobs to learn more about our job openings and benefits package.

 

HOW TO APPLY

 

  • Please click the “APPLY” button to submit your resume for immediate consideration!


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About Uline
Uline - The Shipping Supply Specialists. It's not something we do, it's something we are. An industry leader, Uline is experiencing tremendous growth. In business for over 30 years, we've grown to over 29,000 products and a 628-page catalog.

In 1980, after recognizing a local need for a shipping supply distributor, Liz and Dick Uihlein started Uline from their basement. Their first product was the H-101 carton sizer (still offered today). It sold far beyond their expectations and encouraged the Uihleins to add more and more products.

Uline moved into their new Corporate Headquarters in Pleasant Prairie, Wisconsin, located between Chicago and Milwaukee, in 2010. Today, with over 4,000 employees across North America, Uline has branches near Chicago (IL), Minneapolis (MN), Allentown (PA), Los Angeles (CA), Atlanta (GA), Dallas (TX), Seattle (WA), Toronto (Canada), and Tijuana and Monterrey (Mexico). In the fall of 2014, Uline will be opening its newest branch in Edmonton (Canada).
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