Customer Service Manager

Uline – Shipping Supply Specialists

Uline is a leading North American distributor of shipping, packaging and industrial supplies. Founded in 1980, the family-owned business has experienced continuous growth over the years. Today, we employ over 2,600 bright, career-minded individuals across the U.S., Mexico and Canada.

At Uline, we're energetic and passionate about what we do. Because of our continued expansion, we seek qualified candidates who share our vision, values and commitment to superior customer service.

Uline seeks a Customer Service Manager at its Tijuana Branch in Tijuana, Mexico.

POSITION RESPONSIBILITIES

• Manage day-to-day operations of Uline’s Tijuana Customer Service Department.
• "Hands–on" involvement in all aspects of Customer Service (phone calls, helpline and training).
• Schedule, motivate and lead a team of 10 customer service personnel in a fast-paced environment.
• Assist in setting and monitoring performance standards.
• Review daily and weekly reports to make recommendations to improve productivity and efficiencies.
• Audit department staff and processes.
• Provide daily phone support by taking calls.

MINIMUM REQUIREMENTS

• Bilingual (English / Spanish) - 100% in both verbal and written forms.
• Bachelor’s degree.
• 5 years prior Customer Service Management experience (in a call center environment preferred).
• Prior Microsoft Office experience.
• Strong communication, organizational and time management skills with the ability to multi-task.
• Must be an active participant in a “hands-on” work environment.
• Travel to the United States for training at Uline's California facility a must.

Competitive benefits are provided.

Please submit resumes in English.

HOW TO APPLY

• Please click the “APPLY” button to submit your resume for immediate consideration!

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