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Customer Service Manager

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Uline
Uline Jobsummary
  • Company:
  • Location:
    Waukegan, IL 60085
  • Job Type:
    Full Time , Employee
  • Work Experience:
    2+ to 5 Years
  • Industries:
    Business Services - Other
  • Education Level:
    Bachelor's Degree
  • Career Level:
    Manager (Manager/Supervisor of Staff)
  • Job Category:
    Customer Support/Client Care
  • Occupation:
    Call Center
    General/Other: Customer Support/Client Care
  • Job Reference Code:
    29BR
  • Contact:
    Human Resources
  • Address:
    2105 S. Lakeside Drive
    Waukegan, IL 60085
  • Fax:
    (847) 473-2150
  • Posted:
    8/3/2015

Customer Service Manager

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Customer Service Manager

 


Uline – Shipping Supply Specialists

"The people I work with are as passionate as I am."
"I came to Uline for a job. Instead, I found a career."


Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference.

We're looking for the best and brightest to take our Customer Service and Contact Centers to the next level. If you share in our passion for superior service and have what it takes to make each customer experience rewarding, Uline is the company for you.


Uline seeks a Customer Service Manager at its Chicago Branch in Waukegan, IL.
 

POSITION RESPONSIBILITIES

 

  • Manage a modern, fast paced 100-seat call center.
  • Handle daily supervision and coaching.
  • Hands-on involvement in all aspects of customer service.
  • Develop managerial / leadership skills of team leads / representatives.
  • Monitor, track and enforce departmental policies, procedures and goals.
  • Review reports and take appropriate action.

 

MINIMUM REQUIREMENTS

 

  • Bachelor’s degree.
  • Typing speed: 30+ words per minute.
  • 5 - 7 years customer service supervisory experience, preferably in a call center environment.
  • Experience with process improvement audits.
  • Be an active participant in a "hands-on" work environment.
  • Exhibit strong written / verbal communication and organizational skills.

 

BENEFITS

 

  • Complete insurance coverage – medical, dental, vision, life.
  • 401(k) with company match.
  • Generous paid time off.
  • Tuition reimbursement.
  • 3 bonus programs.

 

Please visit www.uline.com/jobs to learn more about our job openings and benefits package.

 

HOW TO APPLY

 

  • Please click the “APPLY” button to submit your resume for immediate consideration!


 

EOE/AA Employer/Vet/Disabled


 

About Uline
Uline - The Shipping Supply Specialists. It's not something we do, it's something we are. An industry leader, Uline is experiencing tremendous growth. In business for 35 years, we've grown to over 30,000 products and a 664-page catalog.

In 1980, after recognizing a local need for a shipping supply distributor, Liz and Dick Uihlein started Uline from their basement. Their first product was the H-101 carton sizer (still offered today). It sold far beyond their expectations and encouraged the Uihleins to add more and more products.

Uline moved into their new Corporate Headquarters in Pleasant Prairie, Wisconsin, located between Chicago and Milwaukee, in 2010. Today, with over 4,300 employees across North America, Uline has branches near Chicago (IL), Minneapolis (MN), Allentown (PA), Los Angeles (CA), Atlanta (GA), Dallas (TX), Seattle (WA), Toronto (Canada), Edmonton (Canada), and Monterrey (Mexico).
Uline Careers

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