Customer Service Ramp Agent

Specific Duties and Responsibilities:

·         Ensure customers receive safe, high quality, friendly and efficient customer service.

·         Will work primarily in a ramp service capacity.

MAIN DUTIES:

·         Load/unload arriving and departing Company aircraft Transfer cargo, mail and baggage as needed.

·         Ensure clean and presentable station facilities Maintain proper FAA required security measures and controls

·         Marshall and park arriving and departing aircraft

·         Provide ground power connections.

·         Perform lavatory, water, commissary and other cabin service and cleaning as needed.

·         Maintain proper document controls on Company issued manuals

·         Ensure effective communication between airline and customers.

·         Interface with service vendors on flight by flight basis, ensuring proper service

·         Ensure safe environment for passengers and employees

·         Ensure baggage and cargo loaded on proper aircraft with correct paperwork Perform other duties as assigned