Job Title:                             Customer Service Rep

Pay Rate:                             $14-$17.00

Responsibilities:

Customer Service

Assist customer with processing Liberty Sport orders

Communicate to customer Liberty’s commitment to excellent customer service

Advise/assist with maximizing their buying opportunities with Liberty Sport programs

Up sell the Rx program and Liberty Sport programs

Pick-up overflows of calls from Territory Outbound reps

Be knowledgeable of all current sales programs for sales force and internal

Returns Inquiries & Issues

Assist customers with inquiries/issues/questions regarding Returns

Handle all Return elevated issues regarding length of processing or credit amount

Manage/work with Return Mgr. Regarding RA authorization numbers

Promote Rx Business (New & Old)

Daily / Weekly / Monthly metrics to promote/market Liberty Sport lab services

Navigate thru remo to track/advise customer of Rx status

Up sell Rx’s where applicable based on metrics

Authority Level/Allowances:

Approve processing a return for an irate / dissatisfied customer

Credit postage (where applicable)

Send a free frame (as an apology/where applicable)

Skills:

Must have excellent communication skills

Proficient in Microsoft Applications

5 years experience in Call Center and Customer Service