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Customer Service Rep

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Job Summary

Kichler Lighting
Independence, OH 44131
Consumer Packaged Goods Manufacturing
Job Type
Full Time
Years of Experience
2+ to 5 Years
Education Level
High School or equivalent
Career Level
Entry Level

Customer Service Rep

About the Job

Call Center - Customer Service Rep Kichler Lighting

Hours for Position:

9:30 AM to 6:00 PM or 10:30 AM to 7:00 PM


Must have 2+ years Inbound Call Center experience

This position receives a high volume of monitored phone calls and:
Enters orders
Expedites orders
Traces shipments
Provides pricing & inventory information
Supplies technical information and support
Processes sample requests
Issues RMA's
Writes up requests for credits and "Bill Only's"
Coordinates with other functional areas to benefit the customer
Backs up other Team members

Specific work experience and job requirements for this position:
Must have proven ability to understand and comprehend technical information
Must have proven ability to handle multiple tasks
Must have proven ability to function as part of a team
Must have Professional Phone Technique
Computer and/or PeopleSoft skills
Microsoft Outlook, Word and Excel skills
Be detailed oriented
Possess excellent interpersonal skills
Ability to communicate (verbal, written, listening)
Ability to deal with challenging customers/situations
Possess high transaction management skills
Open to change/be flexible
Strong product knowledge
Strong sense of urgency
A champion of customer needs

Competitive weekly salary
Comprehensive medical, vision, and dental insurance
Available 401(k) program with company match
Company paid life and disability coverage
Paid vacation

The Kichler® Lighting brand encompasses more than 3,000 products, including chandeliers, wall sconces, bath lighting, ceiling fans, under-cabinet lighting, landscape lighting, lamps and accessories. A leader in energy efficient technology, Kichler's line of Design Pro LED fixtures feature several winners of the Lighting for Tomorrow Award, sponsored by the Consortium for Energy Efficiency, the U.S. Department of Energy and the American Lighting Association. Kichler products are available through authorized independent lighting showrooms, electrical distributors, procurement companies, irrigation distributors and select e-retailers. View Kichler products, as well as interactive electronic catalogs, at www.kichler.com


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