Customer Service Representative – Personal Lines

CUSTOMER SUPPORT REPRESENTATIVE

NOTE:  A PROPERTY & CASUALTY LICENSE AND 1-2 YEARS OF INSURANCE EXPERIENCE IS REQUIRED.  DO NOT APPLY UNLESS YOU MEET THESE MINIMUM REQUIREMENTS.

This position ensures delivery of excellent customer service by responding to inbound calls and written correspondence from our policyholders concerning their Insurance policies. As a CSR you will be expected to build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty. You will also secure and submit required underwriting information, process on-line policy changes and assist with company problem solving. You will be expected to actively solicit increases in coverages or round out accounts through sales to clients at every service contact. As well as actively seek referrals from our current client base to solicit for new business prospects.

 

• Must be aggressive/assertive, a self-starter with the ability to influence others.


• Should have demonstrated effective presentation skill through both verbal and written communications.
  

 

• MUST have all licenses as required by the State Department of Insurance to sell insurance in the applicable state(s). 
• Bilingual (English-Spanish) a HUGE PLUS