Job Summary
- Location
- Center Valley, PA 18034
- Industries
- Medical Devices and Supplies
- Job Type
- Full Time
- Employee
- Career Level
- Experienced (Non-Manager)
- Job Reference Code
- 1615
Customer Service Representative / 1615
About the Job
Aesculap is the largest worldwide supplier of surgical instruments and implants for all disciplines including neurosurgery, microsurgery, ENT, plastic and reconstructive, thoracic, micro-vascular, cardiovascular, orthopedic, laparascopic, general surgeries and central processing. We were founded in Germany in 1867 and have been in operation in the U.S. since 1977. Our U.S. corporate office is located in Center Valley, Pennsylvania.
Position Description:
Aesculap is the largest worldwide supplier of surgical instruments and implants for all disciplines including spine, neurosurgery, microsurgery, ENT, plastic and reconstructive, thoracic, micro-vascular, cardiovascular, orthopedic, laparascopic, general surgeries and central processing. We were founded in Germany in 1867 and have been in operation in the U.S. since 1977. Our U.S. corporate office is located in Center Valley, Pennsylvania. Aesculap, Inc., has an excellent opportunity for a Customer Service Representative. Shift hours 10am-7pm.
SUMMARY:
Responsible for order entry, researching and resolving credit releated issues and shipment
discrepancies. Serves as focal telephone contact for customers and field sales representatives.
ESSENTIAL DUTIES AND RESPONSIBILITES:
Receives and inputs telephone, fax and EDI orders from both customers and field personnel in to SAP system.
Receives and inputs returned goods requests directly on-line in to SAP.
Researches and resolves customer inquiries on shipment discrepancies and credit issues by performing appropriate tasks and transactions.
Interfaces with various departments to expedite customer oders.
Handles pricing, material and general company inquiries via telephone from customers and field personnel
Other duties may be assigned.
OTHER DUTIES AND RESPONSIBILITES
N/A
SUPERVISORY RESPONSIBILITIES:
N/A
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE:
HS Diploma/GED. 2-3 years experience in a customer service/call center environment preferred.
Requires command of the English language, excellent oral/phone/ written skills and computer literacy.
Must be able to work flexible hours, overtime and holidays.
LANGUAGE AND MATHEMATICAL SKILLS; REASONING ABILITY:
Language Skill: Ability to read and interpret documents such as safety rules, operating
and maintenance instructions, and procedure manuals. Ability to write routine reports
and correspondence. Ability to speak effectively before groups of customers or
employees of organization.
Mathematical Skills: Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Aesculap offers an excellent benefits package, which includes healthcare, a 401(k) plan, company sponsored pension and tuition reimbursement. To learn more about Aesculap and our products, please visit us on the internet at www.aesculapusa.com . An EOE.
Position Description:
Aesculap is the largest worldwide supplier of surgical instruments and implants for all disciplines including spine, neurosurgery, microsurgery, ENT, plastic and reconstructive, thoracic, micro-vascular, cardiovascular, orthopedic, laparascopic, general surgeries and central processing. We were founded in Germany in 1867 and have been in operation in the U.S. since 1977. Our U.S. corporate office is located in Center Valley, Pennsylvania. Aesculap, Inc., has an excellent opportunity for a Customer Service Representative. Shift hours 10am-7pm.
SUMMARY:
Responsible for order entry, researching and resolving credit releated issues and shipment
discrepancies. Serves as focal telephone contact for customers and field sales representatives.
ESSENTIAL DUTIES AND RESPONSIBILITES:
Receives and inputs telephone, fax and EDI orders from both customers and field personnel in to SAP system.
Receives and inputs returned goods requests directly on-line in to SAP.
Researches and resolves customer inquiries on shipment discrepancies and credit issues by performing appropriate tasks and transactions.
Interfaces with various departments to expedite customer oders.
Handles pricing, material and general company inquiries via telephone from customers and field personnel
Other duties may be assigned.
OTHER DUTIES AND RESPONSIBILITES
N/A
SUPERVISORY RESPONSIBILITIES:
N/A
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE:
HS Diploma/GED. 2-3 years experience in a customer service/call center environment preferred.
Requires command of the English language, excellent oral/phone/ written skills and computer literacy.
Must be able to work flexible hours, overtime and holidays.
LANGUAGE AND MATHEMATICAL SKILLS; REASONING ABILITY:
Language Skill: Ability to read and interpret documents such as safety rules, operating
and maintenance instructions, and procedure manuals. Ability to write routine reports
and correspondence. Ability to speak effectively before groups of customers or
employees of organization.
Mathematical Skills: Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Aesculap offers an excellent benefits package, which includes healthcare, a 401(k) plan, company sponsored pension and tuition reimbursement. To learn more about Aesculap and our products, please visit us on the internet at www.aesculapusa.com . An EOE.
